We facilitate Operational Reviews to assess if our clients' organisations are delivering on the strategic intent and/or performing in the most effective and efficient manner.
Our Operational Reviews are design around 4 key areas:
Understand customers' perceptions & experience of the product/service offering
Determine the effectiveness of processes & technologies in delivering the customer proposition
Assess how well the structure & culture support the business processes and strategy
Review & benchmark effective use of profit drivers and cost drivers
The resultant projects typically include one or more of the following program of activities:
- Business or operational process redesign and implementation
Correct quality issues and the effectiveness/efficiency of processes.
- Cost reduction
Drive the cost reduction through competitive benchmarking, re-balancing resources, process efficiency
- Structural changes
Restructure the team, the department or across the business
- Information management
Improve management reporting, including information and process
How can we help you?
To discuss how our team can help your business achieve true results, please contact us.