We facilitate Operational Reviews to assess if our clients are delivering on the strategic intent and/or performing in the most effective and efficient manner.
Our Operational Reviews are design around 4 key areas:
Understand customers' perceptions & experience of the product/service offering
Determine the effectiveness of processes & technologies in delivering the customer proposition
Assess how well the structure & culture support the business processes and strategy
Review & benchmark effective use of profit and cost drivers
The resultant projects typically include one or more of the following program of activities:
Business or operational process redesign and implementation
Correct quality issues and the effectiveness/efficiency of processes.
Drive cost reduction through competitive benchmarking, re-balancing resources and process efficiency
Restructure the team, the department or across the business
Improve management reporting, including information and process
How can we help you?
To discuss how our team can help your business achieve true results, please contact us.