EQUIBT’s workflow management solution can be viewed as Step 5 in the Business Process Redesign framework, as it helps our clients target and operationalise high priority future-stated processes.
Whilst the IT workflow solution can be deployed to manage almost any business process or workflow that has a beginning and an end, we’ve found our clients get the most value from managing high impact, customer sensitive and transparency-required interactions.
We have deployed solutions in a complaints management, mass-market sales, helpdesk, project management and self-service job ticketing contexts.
Through the consultation process, we apply a modular approach to tailoring a solution that fits current requirements but also scalable to meet future needs.
How can we help you?
To discuss how our team can help your business achieve true results, please contact us